Diablo IV Account Locked: How to Fix error code 395002

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If you bought Diablo IV when it was first released on June 6, 2023, there is a good chance you are nearing the end of the main story. There is also a chance that since playing for the past week and a half, you may have encountered an error message that states your “account is currently locked.” This error message is also referred to as error code 395002.

If this is the first time you are seeing this error message, it can be a little scary and a little frustrating for a number of different reasons. Firstly, it can be a little scary because you might think you did something wrong that caused your Diablo IV account to be locked. Secondly, it may be frustrating because this error is preventing you from logging into Diablo IV and playing the game you spent good money on.

If you are seeing this message and are wondering how to fix this minor inconvenience, it is actually very simple to do. You also shouldn’t be worried as your account is not actually “locked.” The reason as to why you may get the “account is currently locked” error is because there are too many players trying to login to the server at once.

Given how popular Diablo IV has been from release, this makes total sense. Especially if you are playing during prime-time gaming hours, you have a greater chance of encountering this error. Luckily, there is a real simple way to fix this error.

The best way to go about fixing this error is to disconnect and reconnect to the Diablo IV servers. A nice fresh restart of the game and it should do the trick. Sometimes you may reencounter this error once you load the game back up. In this case, you may want to try restarting your PC completely and close any tabs you have open in the background.

If you are playing on an Xbox Series X|S or PlayStation 5 and are still encountering this error, you might want to restart your consoles all together and close any applications you may have open in the background.

If after going through all these steps you are still encountering error code 395002, you are going to have to just be a little patient and continue trying to close the game and starting it back up again. With how new Diablo IV is there are tons of gamers trying to login and play, especially from 5PM-10PM.

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Eventually this error will become obsolete as either Blizzard will solve this issue or not as many players will be logging into the server at once. I know this may be frustrating, but rest assured Blizzard is doing everything they can to fix some of the bugs that Diablo IV has been facing so far. Error code 395002 isn’t the only error code that gamers are encountering, but all of these errors should be fixed in the near future.