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PS5 download queue bug is the latest problem for the PlayStation 5

By Matthew Liebl

PARIS, FRANCE - OCTOBER 30: The Sony PlayStation logo is displayed during the 'Paris Games Week' on October 30, 2019 in Paris, France. 'Paris Games Week' is an international trade fair for video games that runs from October 29 to November 03, 2019. (Photo by Chesnot/Getty Images)
PARIS, FRANCE - OCTOBER 30: The Sony PlayStation logo is displayed during the 'Paris Games Week' on October 30, 2019 in Paris, France. 'Paris Games Week' is an international trade fair for video games that runs from October 29 to November 03, 2019. (Photo by Chesnot/Getty Images) /
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IGN is reporting a bug when attempting to download specific games or apps on the PlayStation 5. The only fix is a factory reset of your PS5.

Another day, another bug with the PlayStation 5. This time, the report comes not from a random internet source but instead from IGN themselves.

According to the outlet, multiple IGN staff members have encountered a bug that “causes games and apps to be caught in a ‘Queued for Download’ or error state.” The bug appears to pop up when a game or app is readying to download. IGN explains:

"The bug can then seemingly take two forms, either listing the game/app as Queued for Download, or as having suffered a download error. Both will prompt you to check the Downloads menu, which then shows nothing."

The game or app is then stuck in a limbo state, unable to download or be canceled and redownloaded. Your PS5 library will show that you own the game or app, but the PS5 Store will ask that you purchase it.

It gets worse though. The only current fix for the bug should you get it is a factory reset of the console itself.

It’s unclear what exactly is causing the bug to appear. A number of users online claims it happened with the PS5 version of Call of Duty: Black Ops Cold War. However, IGN said two of its staff members encountered the bug with other games. So far, Godfall, Demon’s Souls, Spider-Man: Remastered and Sackboy: A Big Adventure, along with the Disney+ app, have all been linked with the bug. And it appears to only be affecting the PS5 versions of them.

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Activision is currently recommending a factory reset and while that solved the problem for an IGN staff member, it’s obviously less than ideal for the mass majority of people. The idea of wiping your entire console and having to redownload all your games — especially with the size of them — sounds like an obnoxious workaround. But unfortunately, it’s all that seems to work right now.

While no one at App Trigger has encountered this bug, we have had a report of another issue with Marvel’s Spider-Man: Miles Morales. While we own the PS4 version of the game, we are unable to download the PS5 version. There’s no prompt to upgrade to the PS5 version and when we go to the PlayStation Store it prompts us to buy the PS5 version of the game, even though we already own it.

Must Read. PS5: Reports of PlayStation 5 already breaking, database corrupt. light

This download queue bug isn’t the first issue to pop up for the PlayStation 5 since launch. On launch day, there were numerous reports of the PS5 breaking with users posting how their database was corrupted. However, these seemed to be isolated incidents, which isn’t uncommon with new tech. This IGN issue seems a little more widespread so we’ll continue to keep an eye on it.

Have you encountered any issues with the PlayStation 5 since launch?